Migrant Assistance Module in Santa Elena New Bus Terminal
Módulo de Atención al Migrante Terminal de Buses Nueva de Santa Elena
Information and assistance point for asylum seekers, refugees and migrants.
It is located at the main entrance of the Terminal, where all long-route buses and short-route minibuses arrive. Additionally, you have phone charging points and internet access.
Address: 6th Avenue, Zone 2, Santa Elena, Petén
Hours: Monday to Friday from 8:00 a.m. to 4:30 p.m.
Guatemalan Red Cross hours: Monday to Friday from 08:00 am to 12:00 pm and from 03:00 pm to 08:00 pm
Bethania Migrant House of the Apostolic Vicariate of Petén
Casa del Migrante Bethania del Vicariato Apostólico de Petén
Information and assistance point for asylum seekers, refugees and migrants.
Assistance and services available:
- Shelter
- Bathrooms
- Showers.
- Clothing.
- Feeding.
- Legal advice.
- Medical and psychological care.
- Phone calls.
- Humanitarian assistance kits.
Phone: (+502) 5015 – 0683 y (+502) 5975-7710
Address: Barrio Antigua Población, in front of the Marta Rosa Morales Official School, Santa Elena, Flores, Petén
Hours: Monday to Friday 6:00 a.m. to 9:00 p.m. After hours, eventually, when people arrive, there is shelter assistance provided by the guard from Monday to Sunday.
Parish of St. Martin de Porres in Melchor de Mencos, Petén
Parroquia San Martín de Porres en Melchor de Mencos, Petén
Information and assistance point for asylum seekers, refugees and migrants.
Assistance and services available:
- Information.
- Shelter
- Bathrooms and showers.
Phone: (+502) 4728-8483
Address: Border with Belize, in front of the Central Park of Melchor de Mencos, Petén
Hours: Monday to Friday 8:00 a.m. to 5:00 p.m. During the night, assistance is provided through the parish warden and/or volunteers, as required.
Bethel-La Técnica Border Service Point
Punto de Atención Frontera Bethel-La Técnica
Information and assistance point for asylum seekers, refugees, and migrants.
Assistance and services available:
- Information.
- Telephone calls
- Medical care.
Phone: (+502) 5937-0641
Address: Cooperativa Técnica Agropecuaria, Las Cruces, Petén.
Hours: Monday from 11:00 a.m. to 5:00 p.m. to 8:00 p.m. Tuesday to Thursday: 7:00 a.m. to 8:00 p.m., Friday: 7:00 a.m. to 2:00 p.m. Occasionally care is provided on weekends through volunteers, depending on availability and without official hours.
El Ceibo Border Service Point
Punto de Atención Frontera El Ceibo
Information and assistance point for asylum seekers, refugees and migrants.
Assistance and services available:
- Information.
- Phone calls.
- Humanitarian assistance kits.
- Shelter.
- Restrooms and showers.
- Feeding.
Phone: (+502) 4748-5962
Address: El Ceibo Village, La Libertad, Petén
Hours: Monday to Friday 8:00 a.m. to 4:00 p.m.
According to volunteer staff availability: Monday to Sunday, 24 hours a day, when support or attention is required.
El Naranjo Border Service Point
Punto de Atención Frontera El Naranjo
Information and assistance point for asylum seekers, refugees and migrants.
Assistance and services available:
- Information.
- Telephone calls
- Medical care.
Phone: (+502) 5937-0641
Address: El Naranjo, Las Cruces, Petén.
Hours: Monday from 11:00 a.m. to 5:00 p.m. to 8:00 p.m.; Tuesday to Thursday: 7:00 a.m. to 8:00 p.m., Friday: 7:00 a.m. to 2:00 p.m. Occasionally assistance is provided on weekends through volunteers, depending on availability and without official hours.
Guatemalan Red Cross Attention Module: Border Bethel – La Técnica, Petén
Módulo de Atención de Cruz Roja Guatemalteca, Frontera Bethel – La Técnica, Petén
Information and assistance point for asylum seekers, refugees, and migrants.
Assistance and services available:
- Free phone calls
- Prehospital care
- Delivery of a snack
Phone: (+502) 4786-3864 y (+502) 3752-0012
Address: Border Bethel – La Técnica, Petén
Hours: Monday to Sunday 8:30 a.m. to 5:30 p.m.
Association El Refugio de la Niñez NGO
Asociación El Refugio de la Niñez ONG
Information and assistance point for asylum seekers, refugees, and migrants.
Located two streets behind the Santa Elena New Bus Terminal, in the old Women’s Court, near Auto Vidrios del Norte. It is a white house with a black gate.
Phone: (+502) 7926-3806 y (+502) 7926-3805
Address: 8th Avenue 365, Zone 2, Santa Elena, Petén
Hours: Monday to Friday from 8:00 a.m. to 2:00 p.m.
Attention for urgent cases: (+502) 4941-2365 – every day of the week.