The UN Refugee Agency, UNHCR, is a global organization dedicated to saving lives, protecting rights, and building a better future for refugees, forcibly displaced, and stateless people.
UNHCR is a non-political humanitarian agency established by the UN General Assembly in 1950, since then, it has sought to provide assistance to refugees around the world through durable solutions.
What is UNHCR doing in Guatemala?
Since 2014, UNHCR in Guatemala has been addressing the needs of people who have been forced to flee their country due to persecution or violence. This is achieved through close cooperation with its partners and the competent authorities.
Headquarters in Guatemala City
Phone: (+502) 2316-2500 
Email: [email protected]
Website: https://www.acnur.org/guatemala.html
Adress: 13 Calle No. 8 – 44, Zone 10, Edyma Plaza Building, 5th Floor, Office 503, Guatemala City, in front of the Oakland Mall Shopping Center.
Office hours: Monday to Thursday from 8:00 a.m. to 5:30 p.m., Friday from 8:00 a.m. to 3:00 p.m.
Find its location on the map here.
Field Offices
If your life is in danger and you cannot return to your country, contact us, at UNHCR Guatemala, through the field offices we can:
- Provide information on the application process for refugee status in Guatemala.
- Provide help and assistance through our partner organizations.
UNHCR Office in Guatemala City
Phone:: (+502) 4218-5898 
Contact us on WhatsApp here.
Email: [email protected]
Website: https://www.acnur.org/guatemala.html
Address: 13 Calle No. 8 – 44, Zone 10, Edyma Plaza Building, 5th Floor, Office 503, Guatemala City, in front of the Oakland Mall Shopping Center.
Office hours: Monday to Thursday from 8:00 a.m. to 5:30 p.m., Friday from 8:00 a.m. to 3:00 p.m.
Find its location on the map here.
How to get to our offices: UNHCR in Guatemala City is located in zone 10. You can use the Oakland Mall as a reference point to get there. When you cross diagonal 6, in front of the Oakland Mall entrance you will find 13th Street, you will see a pink building, the Edyma Plaza. At the Edyma Plaza reception, you can ask for the UNHCR office, which is located on the 5th floor.
UNHCR Office in Petén
Phone: (+502) 7926-1250
Support and messaging: (+502) 4249-8519
Contact us on WhatsApp here
Email: [email protected]
Address: 6th Avenue 4-30, Zone 2, Santa Elena, Petén, located on the street of the new bus terminal.
Office hours: Monday to Friday from 8:30 a.m. to 5:00 p.m.
Find its location on the map here.
Download the map with services available in Petén here!
UNHCR Office in Esquipulas, Chiquimula
Support and messaging: : (+502) 4218-5898
Contact us on WhatsApp here.
Correo electrónico: [email protected]
Address: 9th. street, 1-27, zone 4, Esquipulas, Chiquimula, 12 km from the Aguacaliente border.
Find its location on the map aquí.
Download the map with services available in Esquipulas here!
Download the map with services available in Jutiapa here!
UNHCR Office in Puerto Barrios, Izabal
Support and messaging: (+502) 4216-0704
Contact us on WhatsApp here.
Email: [email protected]
Address: 13th street, 14th avenue (next to the Court for Children and Adolescents)
Find its location on the map here.
Download the map with services available in Izabal here!
UNHCR Office in Tecún Umán, San Marcos
Support and messaging: (+502) 4218-5898
Contact us on WhatsApp here.
Email: [email protected]
Address: 3rd street, 2nd avenue, 2-79, zone 1, Tecún Umán, Ayutla, San Marcos
Find its location on the map here.
Download the map with services available in Western Guatemala here!
UNHCR Office in Huehuetenango
Telephone service and messaging: (+502) 5571-5810
Write us on WhatsApp here
Email: [email protected]
Address: 8th Avenue 1-80, zone 1, Huehuetenango Find its location on the map here.
Hours: Monday to Thursday from 8:00 a.m. to 5:30 p.m., Friday from 8:00 a.m. to 3:00 p.m.
¡Download the map with services available in Huehuetenango here!
