Seeking help with UNHCR
UNHCR, the UN Refugee Agency, is an agency of the United Nations, responsible for protecting people forced to flee their homes to escape conflict and persecution and who cannot return without risking their lives, safety or freedom.
Where can you find information?
Our Help websites provide you with important information on various topics you may be interested in, including services available in countries where UNHCR works.
We regularly update information on our websites to help displaced people understand their rights and make informed decisions.
Protect yourself from fraud:
- Always get information from trusted sources and through UNHCR official channels. Beware of rumors and the spread of false information
- Do not share personal data with unknown individuals
- Be cautious of incorrect or false information (including about resettlement or cash assistance)
Looking for information in a specific country?
Find the Help site for the country you are in:
If you cannot find a specific country on the Help Website, you can:
How to contact UNHCR
The best way to reach us depends on where you are. On each country’s Help website, you’ll find the contact options available to you.
They could be:
- phone, email or SMS
- webchat or secure online contact forms
- messaging apps (WhatsApp, Telegram, Signal, Viber or Line)’
Go to your country’s Help page to see our contact options:
I need to contact UNHCR in:
What UNHCR does around the world
UNHCR and our partners will never ask you to pay for help or services.
We work around the world in many ways:
Working with local organizations
We partner with community groups, especially those led by refugees, to strengthen their ability to help displaced and stateless people.
Emergency aid and protection
We give life-saving help to people in crisis.
Support for refugee rights
We work with governments to improve asylum laws so refugees can get protection and their rights.
Finding safe homes
We help refugees find long-term solutions and a safe place to live.
Helping stateless people
We assist people with no nationality to get documents and access basic services like school and healthcare.
Inclusion in local services
We support refugees in accessing national schools, hospitals, and community services so they can live with dignity and help local communities.
Protecting people on dangerous journeys
Some refugees travel with migrants and face dangers like abuse or violence.
We work with governments and partners to protect them along key travel routes (this is called a route-based approach).
Want to know what UNHCR does in your country?
Select the country you are in to find what services are available locally, where to get help, and how UNHCR works in that country.