| 🚨 Important! In-person appointments at the offices will be available only with prior scheduling.
* For up-to-date information on rights, duties and services provided by UNHCR and its partners, we invite you to visit our new information service ℹ |
✅ To use it, save the number following in your contacts: +59323420120 (be sure to include the +) or tap on this link ➡ ️ https://wa.me/59323420120 and send a WhatsApp message saying Hi.
Quito
- 📍 Address: Carlos Arroyo del Río 370, sector el Batán, atrás del Estadio Olímpico Atahualpa (Google Maps: https://bit.ly/35dwiTx)
- 📞 Calls: 098 9182 243/099 0329 477
- 📩 WhatsApp Messages: Click on any of these links https://wa.me/593989182243 — https://wa.me/593990329477
- 🕒 Opening Hours: Monday and Wednesday, from 10:00am to 1:00pm
Central Highlands
- 📍 Address: Agustín Cueva 3-23 entre Honorato Loyola y Aurelio Aguilar (Google Maps: https://bit.ly/3mHCeHF)
- 📞 Calls: 098 189 0593
- 📩 WhatsApp Messages: Click on this link https://wa.me/593981890593
- 🕒 Opening Hours: Monday to Friday, 8:30am to 1:30pm
Santo Domingo
- 📞Calls: 098 138 3248
- 📩 WhatsApp Messages: Click on this link https://wa.me/593981383248
- 🕒 Opening Hours: Monday to Friday, 8:30am to 1:30pm
Lago Agrio
- 📍 Address: Guayas entre Venezuela y Loja esquina (Google Maps: http://bit.ly/2QoosvQ)
- 📞 Calls: 0994014436/0999174868
- 📩 WhatsApp Messages: Click on any of these links https://wa.me/593994014436 — https://wa.me/593999174868
- 🕒 Opening Hours: Monday to Friday, 8:30am to 1:00pm
Esmeraldas / San Lorenzo
If you have just arrived in Esmeraldas, even if you previously lived in another city in Ecuador, contact these numbers to request an appointment:
– 📞 Calls: 099 917 3137
– 📩 WhatsApp messages: Click on this link https://wa.me/593999173137
– 🕛 Opening hours: Monday to Friday, from 9h00 to 17h00 in the afternoon.
If you have already had appointments with ACNUR Esmeraldas, contact these numbers:
– 📍 Address: 1-02 Bastidas and Barbisotty, Las Palmas (Google Maps: http://bit.ly/2Wosetk)
– 📞 Calls: 099 4013 672
– 📩 WhatsApp messages: Click on this link https://wa.me/593994013672
– 🕛 Opening hours: Monday to Friday, from 8h30 to 16h30.
*Remember that attention only by appointment.
Ibarra
- 📍 Address: Juan de la Roca 350 y Av. José Tobar y Tobar, sector Pilanquí (Google Maps: http://bit.ly/2TYdShz)
- 📞 Calls: 099 3209 683
- 📩 WhatsApp message: Click on any of these links https://wa.me/593993209683
- 🕒 Opening Hours: Monday to Friday, 8:30am to 5:00pm
Tulcán
- 📍 Address: Holanda entre Italia y Av. Tulcanaza, frente Asilo de Ancianos Sara Espíndola (Google Maps: http://bit.ly/39ZvgYB)
- 📞 Calls: 098 8205 907
- 📩 WhatsApp Messages: Click on this link https://wa.me/593988205907
- 🕒 Opening Hours: Monday to Friday, from 09:00am to 5:00pm
Huaquillas
- 📍 Address: CEBAF Huaquillas
- 📞 Calls: 099 7349 326
- 📩 WhatsApp Messages: Click on this link https://wa.me/593997349326
- 🕒 Opening Hours: Monday to Friday, from 8am to 1pm.
Guayaquil
- 📍 Address: Avenida Circunvalación Sur Nº 0507 entre Calle Monjas y Ébanos – Urdesa Central (Google Maps: bit.ly/3UH0VFL)
- 📞 Calls: 099 492 6136
- 📩 WhatsApp message: Click on any of these links https://wa.me/593994926136
- 🕒 Opening Hours: Tuesday to Friday, 08:30 to 15:00
Cuenca
If you need information about asylum, access to services or about your rights and obligations in Ecuador call these numbers:
If you just arrived to Cuenca, even if you used to live in another city in Ecuador, contact these numbers:
- 📞 Calls: 099 067 3973
- 📩 WhatsApp messages: Presiona en este enlace https://wa.me/593990673973
- 🕛 Opening hours: Monday to friday, from 9h00 am to 17h00pm.
If you already had an appointment with UNHCR or HIAS in Cuenca, please contact these numbers:
- 📍 Address: Luis Moreno Mora y Cornelio Merchan, casa N 6-15(Google Maps: https://bit.ly/3stA8yv)
- 📞 Calls: 098 2607 200
- 📩 WhatsApp Messages: Click on any of these links https://wa.me/593982607200
- 🕒 Opening Hours: Tuesdays and Thursdays, from 8:30am to 1:00pm.