{"id":552,"date":"2024-08-21T14:35:53","date_gmt":"2024-08-21T14:35:53","guid":{"rendered":"https:\/\/help.unhcr.org\/croatia\/?page_id=552"},"modified":"2026-02-23T09:57:40","modified_gmt":"2026-02-23T09:57:40","slug":"ukraine-relevant-information","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/croatia\/homepage\/ukraine-relevant-information\/","title":{"rendered":"Ukraine: Relevant information"},"content":{"rendered":"\n<p><strong>Pension Verification Requirement for Ukrainian Refugees<\/strong><\/p>\n\n\n\n<p>Due to recent legislative changes in Ukraine, <strong>all Ukrainian pensioners residing abroad must complete a verification procedure<\/strong> in order to continue receiving pension payments.<\/p>\n\n\n\n<p><strong>How to Complete Verification<\/strong><\/p>\n\n\n\n<p>You can complete the procedure through one of the following modalities:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>1. Diia Application<\/strong><\/p>\n\n\n\n<p><em>Via Diia Signature on the PFU web portal or the PFU mobile app<\/em> <em>( video guide is available <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fsi%3D1Q1yI1PnHsAlu0CA%26v%3DB_MVWt_Xx10%26feature%3Dyoutu.be&amp;data=05%7C02%7Cbenic%40unhcr.org%7C61f4e00c4a244483bb6d08de72bf5fac%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C639074363438939989%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=kPG9qldXnTrmMIjOleB50%2Fup9FlsM8urVa2IGpQ04b8%3D&amp;reserved=0\">here<\/a>)<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>2. Videoconference Verification via the PFU Portal<\/strong><\/p>\n\n\n\n<p>You may request a video call via the PFU portal or by calling the hotline: <strong>0800 503 753<\/strong>.<br>Calls are usually scheduled within 10\u201330 days and conducted via Google Meet, WhatsApp, Signal, Telegram, Viber, or Zoom.<br>You will be asked to present your original passport\/ID and pension certificate during the call.<br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>3. Verification at a Ukrainian Consulate<\/strong><\/p>\n\n\n\n<p>Visit the nearest Ukrainian consulate to confirm your identity and place of residence.<br>You will receive a <strong>certificate of identity<\/strong>, which you can upload via the PFU portal to complete verification.<strong><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>4. In-Person Verification in Ukraine<\/strong><\/p>\n\n\n\n<p>If you are currently in Ukraine, you can visit any PFU service centre.<br><strong>Please note:<\/strong> Due to the suspension of thousands of pensions in January 2026, long queues are currently reported nationwide.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>Additional Requirement for Pensioners from Temporarily Occupied Territories (ToTs)<\/strong><\/p>\n\n\n\n<p>If you are from the ToTs, you must confirm that you are <strong>not receiving a pension from the Russian Federation<\/strong>, by doing one of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecting the relevant declaration box in your PFU online account<\/li>\n\n\n\n<li>Stating this explicitly during videoconference verification<\/li>\n\n\n\n<li>Sending a written declaration by email or postal mail to the PFU<\/li>\n<\/ul>\n\n\n\n<p>After completing all steps, <strong>please verify that your PFU personal account reflects the correct date of verification and declaration<\/strong>. You may check this online or by contacting the PFU hotline (<strong>0800 503 753<\/strong>).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>Need More Help?<\/strong><strong><\/strong><\/p>\n\n\n\n<p>For more information and technical support completing the verification process through the Diia app or PFU portal please contact the <strong><a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fukraineishome.org%2Fcontact-us%2F&amp;data=05%7C02%7Cbenic%40unhcr.org%7C61f4e00c4a244483bb6d08de72bf5fac%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C639074363439040183%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=lcfoCrTrHCaMMUJCD0%2BVchlKGDJoAjj8aZzaWoUNGC8%3D&amp;reserved=0\">UNHCR Regional Contact Centre (RCC<\/a>)<\/strong><strong>. <\/strong>Additional information will also soon be available viathe <strong>Ukraine is Home<\/strong><strong> website<\/strong>: <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fukraineishome.org%2F&amp;data=05%7C02%7Cbenic%40unhcr.org%7C61f4e00c4a244483bb6d08de72bf5fac%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C639074363439084771%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Wdq5wF8ElKo3e5PMX0iuxJAir1jt7Zzd3iDSPzJtvXQ%3D&amp;reserved=0\">https:\/\/ukraineishome.org\/<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Extension of Temporary Protection for Ukrainians through to March 2027:<\/strong> European Union countries have decided to <a href=\"https:\/\/www.consilium.europa.eu\/en\/press\/press-releases\/2025\/06\/13\/eu-member-states-agree-to-extend\u2026.\" data-type=\"link\" data-id=\"https:\/\/www.consilium.europa.eu\/en\/press\/press-releases\/2025\/06\/13\/eu-member-states-agree-to-extend\u2026.\">extend temporary protection<\/a> for Ukrainians until 4 March 2027. This means that it is possible to apply for and benefit from temporary protection in the EU until this date. If you already have temporary protection in an EU country, your status will be extended until 4 March 2027. <\/p>\n\n\n\n<p><strong>Alternatives to Temporary Protection:<\/strong> Are you looking for information about transitioning from Temporary Protection to another form of legal status? You can find more information on this topic here: <a href=\"https:\/\/home-affairs.ec.europa.eu\/common-european-way-forward-ukrainians-eu_en\">https:\/\/home-affairs.ec.europa.eu\/common-european-way-forward-ukrainians-eu_en<\/a><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-background\" style=\"background-color:#cce3f2\"><strong>For up-to-date information from the Government of Croatia: visit <a href=\"https:\/\/hrvatskazaukrajinu.gov.hr\/ua\"><mark class=\"has-inline-color has-black-color\">here<\/mark><\/a><\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-background\" id=\"tw-target-text\" style=\"background-color:#cce3f2\">\u0423\u043d\u0456\u043a\u0430\u043b\u044c\u043d\u0438\u0439 \u0431\u0435\u0437\u043a\u043e\u0448\u0442\u043e\u0432\u043d\u0438\u0439 \u043d\u043e\u043c\u0435\u0440 114<br>\u0422\u0435\u043b\u0435\u0444\u043e\u043d \u0434\u043b\u044f \u043e\u043f\u0456\u043a\u0438 \u043f\u0435\u0440\u0435\u0441\u0435\u043b\u0435\u043d\u0446\u0456\u0432 \u0437 \u0423\u043a\u0440\u0430\u0457\u043d\u0438 (\u0432\u0438 \u043c\u043e\u0436\u0435\u0442\u0435 \u043e\u0442\u0440\u0438\u043c\u0430\u0442\u0438 \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u044e \u043f\u0440\u043e \u043f\u0440\u043e\u0436\u0438\u0432\u0430\u043d\u043d\u044f, \u0445\u0430\u0440\u0447\u0443\u0432\u0430\u043d\u043d\u044f, \u043c\u0435\u0434\u0438\u0447\u043d\u0435 \u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f, \u043e\u0441\u0432\u0456\u0442\u0443 \u0434\u0456\u0442\u0435\u0439, \u0441\u0442\u0430\u0442\u0443\u0441 \u0437\u0430\u0439\u043d\u044f\u0442\u043e\u0441\u0442\u0456 \u0442\u0430 \u0456\u043d\u0448\u0456 \u043f\u0440\u0430\u0432\u0430) &#8211; 114<\/p>\n\n\n\n<p class=\"has-text-align-left has-white-background-color has-background\"><strong>If you are coming from Ukraine and need assistance, please do not hesitate to contact us.                  \u042f\u043a\u0449\u043e \u0432\u0438 \u043f\u0440\u0438\u0457\u0445\u0430\u043b\u0438 \u0437 \u0423\u043a\u0440\u0430\u0457\u043d\u0438 \u0456 \u043f\u043e\u0442\u0440\u0435\u0431\u0443\u0454\u0442\u0435 \u0434\u043e\u043f\u043e\u043c\u043e\u0433\u0438, \u043d\u0435 \u0441\u043e\u0440\u043e\u043c\u0442\u0435\u0441\u044f \u0437\u0432\u0435\u0440\u0442\u0430\u0442\u0438\u0441\u044f \u0434\u043e \u043d\u0430\u0441.<\/strong><br><br>Our partners are present in the field:<br>\u041d\u0430\u0448\u0456 \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0438 \u0434\u043e \u0432\u0430\u0448\u0438\u0445 \u043f\u043e\u0441\u043b\u0443\u0433:<br><strong>Croatian Red Cross<\/strong><br>Services: information, humanitarian aid, psychosocial aid, family tracing<br>For more information in Ukrainian language, click <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fcivilna-zastita.gov.hr%2FUserDocsImages%2FCIVILNA%2520ZA%25C5%25A0TITA%2FPDF_ZA%2520WEB%2FInfo%2520letak_UA_NCC.pdf&amp;data=04%7C01%7Cbenic%40unhcr.org%7Ce64531c4cbe84b7b9e6008da0043f340%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C637822589086715396%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=lD3iEFiuyts8%2BIyR%2BVm0Ivm%2BZ5UBAHGMNYC8Z7%2BG1kY%3D&amp;reserved=0\">h<\/a><a href=\"https:\/\/help.unhcr.org\/croatia\/wp-content\/uploads\/sites\/69\/2022\/03\/letak_UA_NCC.pdf\">ere<\/a>.<br>Website: <a href=\"https:\/\/www.hck.hr\/\">www.hck.hr<\/a><br>Email:&nbsp;<a href=\"mailto:redcross@hck.hr\">redcross@hck.hr<\/a><br>Phone: +385 1 4655 814<br>Address: Ulica Crvenog kri\u017ea 14, P. P. 93, 10 001 Zagreb<br>Savska cesta 89d, Jelkovec, 10 360 Sesvete<br>Fax:&nbsp;+385 1 4655 365<br><br><strong>Hrvatski Pravni Centar<\/strong><br>Services: Free Legal Aid<br>Website: <a href=\"http:\/\/www.hpc.hr\/\">www.hpc.hr<\/a><br>E-mail: <a href=\"mailto:hpc@hpc.hr\">hpc@hpc.hr<\/a><br>Phone: +385 91 235 55 05<br>Address: Bednjanska 8a, Zagreb<br><br>You can also contact UNHCR directly for any questions at:<br>\u0412\u0438 \u0442\u0430\u043a\u043e\u0436 \u043c\u043e\u0436\u0435\u0442\u0435 \u0431\u0435\u0437\u043f\u043e\u0441\u0435\u0440\u0435\u0434\u043d\u044c\u043e \u0437\u0432\u2019\u044f\u0437\u0430\u0442\u0438\u0441\u044f \u0437 \u0423\u0412\u041a\u0411 \u041e\u041e\u041d \u0437 \u0431\u0443\u0434\u044c-\u044f\u043a\u0438\u0445 \u043f\u0438\u0442\u0430\u043d\u044c \u0437\u0430 \u0430\u0434\u0440\u0435\u0441\u043e\u044e:<br><strong>UNHCR Croatia<\/strong><br>Office Phone +385 91 37-13-555<br>Website: <a href=\"https:\/\/www.unhcr.hr\">www.unhcr.hr<\/a><br>E-mail: <a href=\"mailto:HRVZA@unhcr.org\">HRVZA@unhcr.org<\/a> <br><br>This site will be regularly updated with most relevant information. \u0426\u0435\u0439 \u0441\u0430\u0439\u0442 \u0431\u0443\u0434\u0435 \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e \u043e\u043d\u043e\u0432\u043b\u044e\u0432\u0430\u0442\u0438\u0441\u044f \u043d\u0430\u0439\u0431\u0456\u043b\u044c\u0448 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u044e \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u0454\u044e. <strong>All services provided by UNHCR and its implementing partners are free of charge.<\/strong>&nbsp;\u0423\u0441\u0456 \u043f\u043e\u0441\u043b\u0443\u0433\u0438, \u0449\u043e \u043d\u0430\u0434\u0430\u044e\u0442\u044c\u0441\u044f \u0423\u0412\u041a\u0411 \u041e\u041e\u041d \u0442\u0430 \u0439\u043e\u0433\u043e \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0430\u043c\u0438-\u0432\u0438\u043a\u043e\u043d\u0430\u0432\u0446\u044f\u043c\u0438, \u0454 \u0431\u0435\u0437\u043a\u043e\u0448\u0442\u043e\u0432\u043d\u0438\u043c\u0438.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#fdf799\">If you are a person affected by the situation in Ukraine, relevant information from the European Commission can be found on&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/ec.europa.eu\/info\/strategy\/priorities-2019-2024\/stronger-europe-world\/eu-solidarity-ukraine\/eu-assistance-ukraine\/information-people-fleeing-war-ukraine_en\" target=\"_blank\">the official website of the European Union<\/a><\/p>\n\n\n\n<p>The <strong><a href=\"https:\/\/ukraineishome.org\/frequently-asked-questions\/croatia\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ukraine is Home<\/a><\/strong> platform was created for Ukrainians abroad and in Ukraine. The platform provides refugees and internally displaced Ukrainians with information about their rights and continued stay in host countries or communities, addresses questions and explains opportunities regarding voluntary return, and promotes access to the support needed to recover and rebuild.<\/p>\n\n\n\n<p>\u041f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430 <strong><a href=\"https:\/\/ukraineishome.org\/uk\/frequently-asked-questions\/croatia\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u201c\u0423\u043a\u0440\u0430\u0457\u043d\u0430 &#8211; \u0446\u0435 \u0414\u0456\u043c\u201d<\/a> <\/strong>\u0431\u0443\u043b\u0430 \u0441\u0442\u0432\u043e\u0440\u0435\u043d\u0430 \u0434\u043b\u044f \u0443\u043a\u0440\u0430\u0457\u043d\u0446\u0456\u0432 \u0437\u0430 \u043a\u043e\u0440\u0434\u043e\u043d\u043e\u043c \u0456 \u0432 \u0423\u043a\u0440\u0430\u0457\u043d\u0456. \u041f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430 \u043d\u0430\u0434\u0430\u0454 \u0431\u0456\u0436\u0435\u043d\u0446\u044f\u043c \u0442\u0430 \u0432\u043d\u0443\u0442\u0440\u0456\u0448\u043d\u044c\u043e \u043f\u0435\u0440\u0435\u043c\u0456\u0449\u0435\u043d\u0438\u043c \u0443\u043a\u0440\u0430\u0457\u043d\u0446\u044f\u043c \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u044e \u0449\u043e\u0434\u043e \u0457\u0445\u043d\u0456\u0445 \u043f\u0440\u0430\u0432 \u0442\u0430 \u043f\u0440\u043e\u0434\u043e\u0432\u0436\u0435\u043d\u043d\u044f \u043f\u0435\u0440\u0435\u0431\u0443\u0432\u0430\u043d\u043d\u044f \u0443 \u043f\u0440\u0438\u0439\u043c\u0430\u044e\u0447\u0438\u0445 \u043a\u0440\u0430\u0457\u043d\u0430\u0445 \u0430\u0431\u043e \u0433\u0440\u043e\u043c\u0430\u0434\u0430\u0445, \u0434\u0430\u0454 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0456 \u043d\u0430 \u043f\u0438\u0442\u0430\u043d\u043d\u044f \u0449\u043e\u0434\u043e \u0434\u043e\u0431\u0440\u043e\u0432\u0456\u043b\u044c\u043d\u043e\u0433\u043e \u043f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u0434\u043e\u0434\u043e\u043c\u0443, \u0430 \u0442\u0430\u043a\u043e\u0436 \u0441\u043f\u0440\u0438\u044f\u0454 \u043e\u0442\u0440\u0438\u043c\u0430\u043d\u043d\u044e \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0437 \u0432\u0456\u0434\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044f \u0442\u0430 \u0432\u0456\u0434\u0431\u0443\u0434\u043e\u0432\u0438 \u0436\u0438\u0442\u043b\u0430.<\/p>\n\n\n\n<p><br>Welcome to the \u2018Help\u2019 website run by <strong>UNHCR, the UN Refugee Agency<\/strong>. Here, <strong>refugees, asylum-seekers and stateless<\/strong> persons can find information about their rights, obligations and the services available to them in Croatia. Take a look around and discover what you need to know about your stay in Croatia, including where you can go to seek further assistance.<\/p>\n\n\n\n<p>On this website, you can find information about:<\/p>\n\n\n\n<p>\u27a1\ufe0f <a href=\"https:\/\/help.unhcr.org\/croatia\/asylum-in-croatia\/\">How to apply for <strong>asylum in Croatia<\/strong><\/a><\/p>\n\n\n\n<p>\u27a1\ufe0f <a href=\"https:\/\/help.unhcr.org\/croatia\/rights-and-obligations\/\">Your <strong>rights and obligations<\/strong><\/a><\/p>\n\n\n\n<p>\u27a1\ufe0f <a href=\"https:\/\/help.unhcr.org\/croatia\/reception-centers\/\" data-type=\"page\" data-id=\"124\"><strong>Reception centers<\/strong><\/a><\/p>\n\n\n\n<p>\u27a1\ufe0f <a href=\"https:\/\/help.unhcr.org\/croatia\/living-integration-in-croatia\/\" data-type=\"page\" data-id=\"132\"><strong>Living and integration<\/strong> in Croatia<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/help.unhcr.org\/croatia\/videos-you-too-have-the-right-to\/\" data-type=\"page\" data-id=\"149\">\u27a1\ufe0f<\/a> <a href=\"https:\/\/help.unhcr.org\/croatia\/videos-you-too-have-the-right-to\/\" data-type=\"page\" data-id=\"149\">Informational <strong>videos on your rights<\/strong><\/a><\/p>\n\n\n\n<p>\u27a1\ufe0f <a href=\"https:\/\/help.unhcr.org\/croatia\/covid-19-information\/\" data-type=\"page\" data-id=\"151\"><strong>COVID-19 Information<\/strong><\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pension Verification Requirement for Ukrainian Refugees Due to recent legislative changes in Ukraine, all Ukrainian pensioners residing abroad must complete a verification procedure in order to continue receiving pension payments. How to Complete Verification You can complete the procedure through one of the following modalities: 1. Diia Application Via Diia Signature on the PFU web [&hellip;]<\/p>\n","protected":false},"author":405,"featured_media":0,"parent":110,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-552","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/pages\/552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/users\/405"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/comments?post=552"}],"version-history":[{"count":16,"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/pages\/552\/revisions"}],"predecessor-version":[{"id":745,"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/pages\/552\/revisions\/745"}],"up":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/pages\/110"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/croatia\/wp-json\/wp\/v2\/media?parent=552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}