{"id":2845,"date":"2026-02-13T14:36:50","date_gmt":"2026-02-13T14:36:50","guid":{"rendered":"https:\/\/help.unhcr.org\/bulgaria\/?p=2845"},"modified":"2026-02-13T14:53:15","modified_gmt":"2026-02-13T14:53:15","slug":"pension-verification-requirement-for-ukrainian-refugees","status":"publish","type":"post","link":"https:\/\/help.unhcr.org\/bulgaria\/2026\/02\/13\/pension-verification-requirement-for-ukrainian-refugees\/","title":{"rendered":"Pension Verification Requirement for Ukrainian Refugees"},"content":{"rendered":"\n<p><strong>Pension Verification Requirement for Ukrainian Refugees<\/strong><\/p>\n\n\n\n<p>Due to recent legislative changes in Ukraine, <strong>all Ukrainian pensioners residing abroad must complete a verification procedure<\/strong> in order to continue receiving pension payments.<\/p>\n\n\n\n<p><strong>How to Complete Verification<\/strong><\/p>\n\n\n\n<p>You can complete the procedure through one of the following modalities:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>1. Diia Application<\/strong><\/p>\n\n\n\n<p><em>Via Diia Signature on the PFU web portal or the PFU mobile app<\/em> <em>( video guide is available <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fsi%3D1Q1yI1PnHsAlu0CA%26v%3DB_MVWt_Xx10%26feature%3Dyoutu.be&amp;data=05%7C02%7Csultanas%40unhcr.org%7C7a86cecdb6914f4643dd08de6b0f5072%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C639065910661842535%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=UOV5jOG0Uk1Ftma4zh9SI3xbuI80wrq5%2FMWs9vgwjkA%3D&amp;reserved=0\">here<\/a>)<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>2. Videoconference Verification via the PFU Portal<\/strong><\/p>\n\n\n\n<p>You may request a video call via the PFU portal or by calling the hotline: <strong>0800 503 753<\/strong>.<br>Calls are usually scheduled within 10\u201330 days and conducted via Google Meet, WhatsApp, Signal, Telegram, Viber, or Zoom.<br>You will be asked to present your original passport\/ID and pension certificate during the call.<br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>3. Verification at a Ukrainian Consulate<\/strong><\/p>\n\n\n\n<p>Visit the nearest Ukrainian consulate to confirm your identity and place of residence.<br>You will receive a <strong>certificate of identity<\/strong>, which you can upload via the PFU portal to complete verification.<strong><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>4. In-Person Verification in Ukraine<\/strong><\/p>\n\n\n\n<p>If you are currently in Ukraine, you can visit any PFU service centre.<br><strong>Please note:<\/strong> Due to the suspension of thousands of pensions in January 2026, long queues are currently reported nationwide.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>Additional Requirement for Pensioners from Temporarily Occupied Territories (ToTs)<\/strong><\/p>\n\n\n\n<p>If you are from the ToTs, you must confirm that you are <strong>not receiving a pension from the Russian Federation<\/strong>, by doing one of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecting the relevant declaration box in your PFU online account<\/li>\n\n\n\n<li>Stating this explicitly during videoconference verification<\/li>\n\n\n\n<li>Sending a written declaration by email or postal mail to the PFU<\/li>\n<\/ul>\n\n\n\n<p>After completing all steps, <strong>please verify that your PFU personal account reflects the correct date of verification and declaration<\/strong>. You may check this online or by contacting the PFU hotline (<strong>0800 503 753<\/strong>).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>Need More Help?<\/strong><strong><\/strong><\/p>\n\n\n\n<p>For more information and technical support completing the verification process through the Diia app or PFU portal please contact the <strong><a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fukraineishome.org%2Fcontact-us%2F&amp;data=05%7C02%7Csultanas%40unhcr.org%7C7a86cecdb6914f4643dd08de6b0f5072%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C639065910661881098%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=AddYYANr57GktfA0TvkV28frcH9ucNTZtS5Lg9f3AJc%3D&amp;reserved=0\">UNHCR Regional Contact Centre (RCC<\/a>)<\/strong><strong>. <\/strong>Additional information will also soon be available viathe <strong>Ukraine is Home<\/strong><strong> website<\/strong>: <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fukraineishome.org%2F&amp;data=05%7C02%7Csultanas%40unhcr.org%7C7a86cecdb6914f4643dd08de6b0f5072%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C639065910661898057%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=ksmvb6DAWFVOUlNgnomy4GIV1ElDIUuIbOB7N%2FEbfzc%3D&amp;reserved=0\">https:\/\/ukraineishome.org\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pension Verification Requirement for Ukrainian Refugees Due to recent legislative changes in Ukraine, all Ukrainian pensioners residing abroad must complete a verification procedure in order to continue receiving pension payments. How to Complete Verification You can complete the procedure through one of the following modalities: 1. Diia Application Via Diia Signature on the PFU web [&hellip;]<\/p>\n","protected":false},"author":560,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-2845","post","type-post","status-publish","format-standard","hentry","category-announcement"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/posts\/2845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/users\/560"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/comments?post=2845"}],"version-history":[{"count":3,"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/posts\/2845\/revisions"}],"predecessor-version":[{"id":2848,"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/posts\/2845\/revisions\/2848"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/media?parent=2845"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/categories?post=2845"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.unhcr.org\/bulgaria\/wp-json\/wp\/v2\/tags?post=2845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}