Change in service hours – UNHCR Partner Organizations

With the coronavirus pandemic, partner organizations reduced their opening hours to the public. Check out the latest information (this content will be constantly updated).


Amazonas

MANAUS

Cáritas Arquiodicesana de Manaus
Service suspended until April 5, 2020. For questions, call (92) 99292-4472 or (92) 3212-9030.

CARE (Centro de Apoio e Referência a Refugiados e Migrantes)
Service suspended until April 5, 2020. For questions about return, call +92 99303-7757.

ADRA (Agência Adventista de Desenvolvimento e Recursos Assistenciais)
For information on emergency financial assistance from the Federal Government:
Email: [email protected]
Phone: (61) 3701-1833

Hermanitos
For virtual assistance, call +92 99431-5431 and +92 98403-0112.

Instituto Mana
Guidance on the local protection network, call +92 98833-0857 / +92 99912-5099 / +92 99912-5640 / +92 98833-1465.

SJMR (Serviço Jesuíta a Migrantes e Refugiados)
Activities suspended until April 6, 2020. For questions about return, call + 92 99157-6097.


Distrito Federal

BRASÍLIA

INSTITUTO DE MIGRAÇÕES E DIREITOS HUMANOS
The Migration and Human Rights Institute (IMDH) informs all migrants, refugees and asylum seekers that:

Only extremely urgent cases will be attended in person, in our office in Varjão. Please, contact us by phone in advance 61 33402689 in order for us to assess if your demands can not be met remotely.

Those who are not in an extremely urgent situation are advised to contact IMDH through the following means:

– Email: [email protected]
– Phones: (61) 3340-2689 and 3447-8043;
– Whatsapp: (61) 98210-5085.

The handling of extremely urgent cases will be held from Monday to Thursday, from 9 am to 5 pm and Friday from 9 am to 11 am.


Minas Gerais

BELO HORIZONTE

SERVIÇO JESUÍTA A MIGRANTES E REFUGIADOS
In-person assistance are suspended. For remote assistance use the following contacts:
Social Protection: (31) 99210-3434
Legal Protection: (31) 99210-3435
Document Protection: (31) 99210-3444
Livelihoods (Jobs): (21) 99428-0043


Pará

BELÉM

CESUPA – Centro Universitário do Estado do Pará (Clínica de Direitos Humanos)
face-to-face service temporarily suspended
Avenida Alcindo Cacela, 980
Phone: (91) 4009-9112


Paraná

CURITIBA

CARITAS PARANÁ

All face to face activities have been suspended. The team is working remotely, through the following contacts:
Whatsapp: (41) 99907-3761
E-mails:
General: [email protected]
Lawyer: [email protected]
Social Worker: [email protected], or [email protected]
Integration: [email protected]
SISCONARE: [email protected]
In cases of extreme urgency, face-to-face service will be provided by previous appointment.

CASA DO MIGRANTE FOZ DO IGUAÇU
For assistance, contact via email: [email protected].


Rio de Janeiro

RIO DE JANEIRO

CARITAS RIO DE JANEIRO

All face to face activities have been suspended.
However, in order not to leave people unattended at this time, we will keep remote calls via Whatsapp (see numbers below).
This measure will take place indefinitely, but we inform you that we are following the development of the crisis and guidelines from the country’s health authorities. New decisions will be communicated through the institution’s media channels.

Telephone support:
Attorneys: (21) 98463-6504
Social workers: (21) 98463-6505
Portuguese Course: (21) 97228-1178
Psychologist: (21) 99923-0036

CISCO course suspended.
The team is studying ways to guarantee Portuguese classes in a virtual way, still without position.
The team is organizing ways to offer psychological assistance in a virtual way (temporarily authorized by the Federal Council of Psychology).
All group activities, including the Portuguese courses, are suspended
Only the most urgent cases will be held face to face. The urgency character will be evaluated by the team of PARES Cáritas RJ, according to the communication made with the person in a situation of refuge by Whatsapp or telephone.


Roraima

BOA VISTA

SJMR – Serviço Jesuíta a Migrantes e Refugiados
In-person services are suspended. For guidance on documentation, follow-up or return of cases, remote contact by the number: (95) 99962 1000 (WhatsApp) or [email protected]

IMDH Solidário
In-person services are suspended. For remote assistance, contact: +55 61 98381 0322/98381 0323, from Monday to Thursday, from 8:30 am to 12:00 pm and from 1:30 pm to 6:00 pm.

ADRA – Agência Adventista de Desenvolvimento e Recursos Assistenciais
In-person services are suspended. For remote assistance, contact: +55 61 98381 0322/98381 0323, from Monday to Thursday, from 8:30 am to 12:00 pm and from 1:30 pm to 6:00 pm.

Caritas RR / Pastoral do Imigrante
Temporarily closed.

CMDH – Centro de Migrações e Direitos Humanos da Diocese de Roraima
In-person services are suspended. For urgent matters, contact: (95) 3623 3220

Centro de Referência para Refugiados e Migrantes – UFRR
Temporarily closed.

Exército da Salvação Boa Vista – Centro de Convivência e Atendimento Psicossocial
In-person services are suspended. For remote emergency assistance, contact: (95) 99163 6335 or 99113 2481, for psychosocial care.

Visão Mundial
In-person activities are suspended without a return date. According to the development of the crisis, news will be released on the institution’s channels.
Questions: (95) 98407 2304 – WhatsApp
Remote service – Protection: (95) 98413 3189

PITRIG Boa Vista
Opening hours: Monday to Friday from 8:30 am to 5:00 pm, and Saturday from 8:30 am to 12:00 pm, respecting the limitation of 200 people inside the PITRIG.

PACARAIMA

ADRA
Abrigo Indígena Janokoida, Rua Samã, s/n. Pacaraima
Normal operation.

AVSI
PITRIG Pacaraima – Operação Acolhida
BR174, s/n. Pacaraima
Normal operation.

Canarinhos da Amazônia
Casa da Música, Rua Victoria Régia, s/n. Bairro das Orquídeas, Pacaraima.
+55 (95) 99113-0796, [email protected]; [email protected]

Centro Pastoral do Migrante – CEPAMI
Rua Brasil, 06. Pacaraima
+55 (95) 98411-9335
Operation changed. Breads being delivered from Monday to Friday, from 5 am to 6 am.
Service to the public being carried out under the guidance of Sister Ana Maria, at her home.

Comunidade Batista de Pacaraima
Rua das Américas, 686. Pacaraima
Pastor Gedeão, (95) 99127-6092, [email protected]
Normal operation.

Fraternidade Humanitária Internacional
Abrigo Indígena Janokoida, Rua Samã, s/n. Pacaraima
[email protected]
Normal operation.

Projeto Anjos do Esporte
Rua Quinó, s/n. Pacaraima
+55 (95) 99135-9099, [email protected]

Visão Mundial
PITRIG Pacaraima – Operação Acolhida
BR174, s/n. Pacaraima
Normal operation.


Santa Catarina

FLORIANÓPOLIS

Cáritas Brasileira Regional Santa Catarina
Due to the protection measures against COVID-19, we are assisting via email or Whatsapp.
WhatsApp:(48) 99829-2008.
Email: [email protected]

SPM  (Serviço Pastoral Migrante)
Email: [email protected]


São Paulo

SÃO PAULO

CARITAS SÃO PAULO

All face to face activities have been suspended.
According to the development of the crisis, any new decisions will be notified by the institution’s media channels.
Service will be offered via whatsapp at (11) 94574-6358.
If the person is already registered and wants specific assistance, they should look for the whatsapp numbers below:

Protection (11) 93206-3021
Social Assistance (11) 94568-2-737
Integration (11) 96609-6661
Mental Health (11) 94523-5-317

COMPASSIVA

All face to face activities have been suspended.
The service will be maintained through social media, mainly WhatsAp.
All the team will be working from home.

MISSÃO PAZ

All face to face activities have been suspended.
The entity will keep following the development of the crisis and possible new decisions.
The institution will provide assistance by:
Telephone: (11) 3340-6950, from 9 am to 11 am and from 2 pm to 5 pm,
E-mail: [email protected]
Casa do Migrante shelter adopted specific measures to protect immigrants, refugees and employees, enhanced cleaning in all spaces, alcohol gel in common spaces.
In this moment, there are suspended:
• Portuguese classes
• Intercultural lectures
• Cultural events and community lunches.

IKMR

Tutoring classes maintained by video service with students.
There are suspended:
• Weekly classes
• Monitoring
• Sociocultural activities that take place on weekends.
The daily classes that are held at the homes have also been interrupted and the teachers are making video attendance with the students.
The office is closed and the team is doing a home office. Face-to-face assistance will only be given for the distribution of emergency items.

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