Change in service hours – Public Institutions

With the coronavirus pandemic public institutions changed their opening hours to the public. Check the latest information (this content will be constantly updated). Stay on top of the services offered by local governments.
Attention: If you are not able to find a reference institution for your city here, call 156 and seek the local representation of the Social Assistance.


Federal Police

Only care of extreme need will be performed, under strict criteria of essentiality and non-viability of postponement, taking into account the possible risks to the survival, health and safety of the population.

Thus, the delivery of Passports, National Migration Registration Cards (CRNM) and Provisional National Migration Registration Documents (DPRNM) is suspended as long as the state of public health emergency persists.

Such exceptional demands may be submitted by the applicants remotely, by e-mail, to the Unit’s consideration. See here the list of emails per unit of the PF. Find the city where you live in the table and send the message to the PF unit responsible for your region.

All deadlines for the expiration of protocols, CRNM or other documents related to migratory regularization are extended until the end of the public health emergency. To access the ordinance that regulates the validaty periods, click here.


CONARE

The General Coordination of the National Committee for Refugees (CG-Conare) suspended its on-site services last Wednesday (3/18) indefinitely. In order not to harm applicants for recognition of refugee status, procedural deadlines are also suspended while measures to prevent the spread of Covid-19 last. The decision may be extended, depending on the evolution of the pandemic in Brazil. 

Interviews
Face-to-face interviews of eligibility for recognition of refugee status will be made exclusively on a virtual basis. If there is an interview scheduled in person, it will be rescheduled to virtual mode. 

Applicants who had interviews scheduled between 3/16 and 3/20/2020 and who, for some reason, were unable to attend, will have their interviews rescheduled, without loss. 

Public Service
In-person service to the public at CG-Conare units in Campinas, São Paulo, Rio de Janeiro and Brasília will be closed. Information will be provided through the institution’s virtual channels: by e-mail [email protected] and by phone (61) 2025-9225. 

Procedural deadlines 

Extinction
Applicants whose protocols, due until 9/15/2019, have not been renewed by 3/16/2020 or cases of applicants who have missed, until 3/16/2020, elegibility interviews that were rescheduled due to non-appearance to the first one will have their process extinguished. Processes with protocols expired from 9/16/2019 and not renewed since then will not be extinguished. 

Archiving
Applicants who have left Brazil without prior notice or who have exceeded the maximum period of 90 days outside the country will have their files filed. If the return period is after 3/15/2020, the applicant must inform CG-Conare so his situation can be reviewed, considering the possible difficulties of returning to Brazil.

Appeal
From 3/16/2020 on, the deadlines for lodging appeals against Conare decisions are also suspended. As informed by the Federal Police, the expiration dates for protocols are considered extended, which includes the refuge protocol.

CG-Conare recommends that, as soon as the pandemic situation stabilizes in Brazil, and the services of the Federal Police return to full operation, the protocols are renewed.

For more information, visit Conare’s website (https://www.justica.gov.br/seus-direitos/refugio).


Federal Public Defender’s Office

Due to the pandemic of the new coronavirus, the Federal Public Defender’s Office (DPU) suspended the service to the public, initially, until April 27. Only demands in which there is a risk to life, liberty, current term or others in which the right may perish will be met.

During this period, the DPU units will operate on a telephone call. To find out how to contact the unit closest to your home, visit https://www.dpu.def.br/contatos-dpu.

Deadlines for migratory regularization are suspended.


Amazonas

MANAUS

PITRIG – Posto de Interiorização e Triagem
Av. Torquato Tapajós, 1047 – Da Paz
Service suspended, only activities related to interiorization.

PRA – Posto de Recepção e Triagem
Rodoviária – 40, Av. Djalma Batista, 2 – Flores
Emergency assistance only.


Espírito Santo

VITÓRIA

Centro de Referência da Assistência Social
Assistance is being made only by phone and previously scheduled appointments have all been canceled. Therefore, they will be rescheduled in the future.
Phone: (27) 3132-8074

VILA VELHA

Delegacia de Estrangeiros e Imigração em Vila Velha
According to the general guidelines of the Federal Police, assistance is only occurring in cases of extreme and proven need. Such exceptional demands may be submitted by applicants remotely, by e-mail to: migraçã[email protected].
Phone: (27) 3041-8120


Minas Gerais

BELO HORIZONTE

Delegacia de Estrangeiros e Imigração em Belo Horizonte
According to the general guidelines of the Federal Police, assistance is only occurring in cases of extreme and proven need. Such exceptional demands may be submitted by applicants remotely, by e-mail to: [email protected].
Phone: (31) 2517-9912

Those interested in obtaining a Certificate of Migration Movement must request it by e-mail informing the applicant’s qualifying data, such as full name, date of birth, passport number and the necessary period. As soon as the certificate is available for withdrawal, the applicant will be notified by the same email.

Serviço de Atenção ao Migrante – Prefeitura de Belo Horizonte
In person service continues to take place (8am-5pm), but on duty with a minimum scale in two different locations.
Addresses: Rua Tupis, 149 – Centro and Rua Guaicurus, 50 – Centro.

Online medical care
The Municipal Health Secretariat, in partnership with Unimed-BH, offers patients treated by SUS-BH the online consultation modality for suspected cases of Coronavirus. All residents of Belo Horizonte, registered at Health Centers in the capital, will now have access to the tool provided by Unimed-BH and can perform this type of care with SUS doctors through the website: consultacoronavirus.pbh.gov.br. The service will be open from Monday to Friday, from 8 am to 6 pm.

The consultation should be performed by people who have symptoms such as cough, sore throat, nasal congestion and runny nose, with or without fever. The initiative aims to serve and guide the population, thus reducing the circulation of people, especially the groups at greatest risk – such as the elderly, immunosuppressed and pregnant women – to health services.


Pará

BELÉM

SECRETARIA DE ESTADO DE JUSTIÇA E DIREITOS HUMANOS (SEJUDH)
In-person assistance temporarily suspended.
Rua Vinte e Oito de Setembro, 339 – Campina – (91) 4009-2700

FUNDAÇÃO PAPA JOÃO XXIII – Núcleo de Atendimento ao Migrante e Refugiado
In-person assistance temporarily suspended.
Avenida Rômulo Maiorana, 1018 – São Brás – (91) 3259-5973

POLÍCIA FEDERAL (DELEMIG)
In-person assistance temporarily suspended.
Shopping Metrópole, Rod BR 316, km 4, 4500 – Coqueiro – (91) 3194-1916

Defensoria Pública da União
In-person assistance temporarily suspended.
Rua Boa Ventura da Silva, 180 – Reduto – (91) 3110-8000

SANTARÉM

POLÍCIA FEDERAL (DELEMIG)
In-person assistance temporarily suspended.
Santarém – Av. Presidente Vargas, 11 – Liberdade – (93) 3512-0500

Defensoria Pública da União
In-person assistance temporarily suspended.
Av. Borges Leal, 2454 – Aparecida – (93) 3523-7449


Paraná

CURITIBA

Centro Estadual de Informação para Migrantes, Refugiados e Apátridas do Paraná (CEIM)
In-person assistance are suspended. For remote assistance contact:
Telephone: (41) 3224-1979 (from 1pm-5pm).
E-mail: [email protected]

Delegacia de Imigração da Polícia Federal em Curitiba
According to the general guidelines of the Federal Police, assistance is only occurring in cases of extreme and proven need. Such exceptional demands may be submitted by applicants remotely, by e-mail to: [email protected]
Phone: (41) 3251-7500

Delegacia Especial no Aeroporto Internacional de Curitiba – Aeroporto Internacional Afonso Pena
Assistance on duty carried out by the Federal Police at Galeão International Airport.
Phone: (41) 3381-1481
Email: [email protected]

Currently, the Decree 126 of 03/19/2020, which restricts people on flights from China, member countries of the European Union, Iceland, Norway, Switzerland, United Kingdom, Northern Ireland, Australia, Japan, Malaysia and Korea, is being followed.  In view of this, any asylum claim from travelers from the countries listed in art. 2nd, will be immediately deported.

Centro de Referência da Assistência Social (CRAS)
They are still providing in person assistance, however with a reduced number of employees. To find the nearest CRAS to your home,  click here.
Telephone: (41) 3313-5851
E-mail: [email protected]

Centro de Referência Especializado de Assistência Social (CREAS)
They are still providing in person assistance, however with a reduced number of employees. To find the nearest CRAS to your home,  click here.

FOZ DO IGUAÇU

Centro de Referência da Assistência (CRAS)
Functioning maintained, however, with different service hours, from 8 am to 12 pm.
To find the nearest CRAS to your home, click here.

Centro de Referência Especializado de Assistência Social (CREAS)
Functioning maintained, however, with different service hours, from 8 am to 12 pm.
Phone:(45) 3572-6474
Address: Av. Pedro Basso, nº 700

Delegacia de Imigração da Polícia Federal em Foz do Iguaçu
Assistance on duty carried out by the Federal Police at Foz do Iguaçu border.
Phone: (45) 3576-5511 or (45) 3576-5700
Email: [email protected]


Rio de Janeiro

RIO DE JANEIRO

Centro de Referência da Assistência (CRAS)
Functioning maintained, however, with different service hours, from 10 am to 2 pm, by appointment. To find the nearest CRAS to your home, click here.

Centro de Referência Especializado de Assistência Social (CREAS)
Functioning maintained, however, with different service hours, from 10 am to 2 pm, by appointment. To find the nearest CRAS to your home, click here.

Posto Avançado de Atendimento Humanizado ao Migrante – Aeroporto Internacional do Galeão
Reduced activities with assistance on Tuesdays and Thursdays from 7am to 7pm.
Email: [email protected]

Delegacia Especial no Aeroporto Internacional do Rio de Janeiro – Aeroporto do Galeão
Assistance on duty carried out by the Federal Police at Galeão International Airport.
Phone: (21) 3004-6050
Email: [email protected]

Currently, the Decree 126 of 03/19/2020, which restricts people on flights from China, member countries of the European Union, Iceland, Norway, Switzerland, United Kingdom, Northern Ireland, Australia, Japan, Malaysia and Korea, is being followed.  In view of this, any asylum claim from travelers from the countries listed in art. 2nd, will be immediately deported.


Roraima

BOA VISTA

Polícia Federal
The issuance of refugee documents, residence or renewal is temporarily suspended. For urgent matters, look for more information at PITRIG.
“The deadlines for the expiration of protocols, portfolios and other documents related to migratory regularization activities are considered extended, including certificates to FEDERAL POLICE.” PF Social Communication, published on March 24, 2020 on the site http://pf.gov.br

CCI – Centro de Coordenação de Interiorização
Service of registration and opening of processes works normally.

Setrabes – Secretaria Estadual do Trabalho e Bem-estar Social
– Social projects suspended.
– SINE: suspended registration and customer service, except unemployment insurance from Monday to Friday, from 8:00 am to 12:00 pm.

Defensoria Pública da União – DPU
In-person assistance suspended until 04/30. For scheduling and urgent matters, contact:
(95) 3121 3000 or (95) 98116 2114 (for contact outside business hours).

Defensoria Pública do Estado – DPE
Suspended face-to-face assistance. For urgent matters, contact via WhatsApp:
Civil Area: (95) 98 104 2048
Criminal Area: (95) 98 104 2195

DAEM – Delegacia de promoção e defesa da mulher
In-person services maintained. Contact: (95) 98 104 2104

Delegacia (5a DP)
Remote service: (95) 99115 7219 on weekdays and (95) 99158 5447 on weekends.
How to register police reports remotely: http://www.pc.rr.gov.br/index.php/noticias/item/529-saiba-como-registrar-boletim-de-ocorrencia-na-policia-civil

Vara da infância e adolescência
Suspended in-person assistance. For urgent matters, contact via WhatsApp: (95) 99150 0644

Conselho Tutelar
Suspended face-to-face assistance. For urgent matters, contact via WhatsApp: (95) 98405 3416/98402 8729/98400 6024

Health Units:

Hospital da Criança Santo Antônio
Urgent and emergency care and COVID-19-related services are working. Exam appointments and appointments are canceled.

Unidades Básicas de Saúde (UBS)
Elective appointments, preventive exams, and routine vaccines (with the exception of H1N1) are suspended. Consultations for the first time (beginning of prenatal care) and for pregnant women from the 36th week are maintained, as well as in the case of any pregnancy complications, such as suspected urinary tract infection. Childcare follow-up consultation (for children up to 02 years old) are also suspended, with the exception of the 1st childcare consultation, for children aged 7 days old. Urgent and emergency care (cancer cases, patients with HIV, tuberculosis, diabetes or other serious medical conditions) must be attended too.

Hospital Coronel Mota
Specialized Assistance Service (SAE) for patients with HIV, Pharmacy and prescription renewal remains in operation. Consultations are suspended, including first service.

Hospital Geral de Roraima
Assistance in cases of suspicion to COVID-19. Non-covid-19 and non-surgical emergencies will be redirected to the Emergency Department of Policlínica Cosme e Silva, in the neighborhood.

Centro de Prevenção do Câncer de Colo e Mama (CPCOM)
All consultations are canceled. Only chest X-rays and obstetric ultrasound are maintained.

Centro de Referência da Saúde da Mulher
They continue with high-risk prenatal care for pregnant women and attendance to cancer cases referenced by high-level CEPCOM (suspended care for nic 1 and nic 2 cases, only nic 3 and nic 4).

PACARAIMA

CAPS I – Psychosocial Care Center
Rua Caribe, s / n. Pacaraima
+55 (95) 3592-1008
Mon to Fri – 8am to 2pm
They are working on alert because of the pandemic.

Attendance is suspended. If necessary, contact us by phone.

Service available: Drug release for follow-up cases

CIVES (Citizenship Center for Immigrants and Indigenous People)
PITRIG Pacaraima – Welcoming Operation
BR174, s / n. Pacaraima
District of Pacaraima: +55 (95) 3198-4167; +55 (95) 3198-4176
Operation changed, with calls made on demand and urgency.

Services: access to the judiciary for urgent legal matters.

Guardian Council
Rua Francisco Henrique Campos, s / n. Pacaraima
[email protected]
+55 (95) 99120-8104; +55 (95) 3592-1493
Mon to Fri – 8 am to 12 pm, from 2 pm to 6 pm.

24/7 duty works via WhatsApp.

Service: assistance for cases of serious violation of the rights of children and adolescents.

CRAS – Social Assistance Reference Center
Venezuela Street, s / n. Pacaraima
Mon to Fri – 8 am to 12 pm, from 2 pm to 6 pm
Service changed.
Services performed during the pandemic:

  • General guidelines and updating the Single Registry due to emergency assistance. New registrations being made only through the benefit application on the Caixa Econômica Federal website, and not on CRAS
  • Renewal of CadÚnico
  • Happy Child Program
  • Coexistence and Strengthening Service

CREAS – Specialized Reference Center for Social Assistance
Rua Monte Roraima, s / n. Pacaraima
[email protected]
+55 (95) 3592-1787; 0800 707 2003
Mon to Fri – 8 am to 12 pm, from 2 pm to 6 pm
Service changed.
Services performed during the pandemic:

  • Service only for CAD update
  • Service of Socio-Educational Measures in Open Environment (guidelines)
  • Psychosocial and psychological care (scheduling only)

DPE – Public Defender’s Office
Rua das Américas, 684. Pacaraima
+55 (95) 3592 1412
+55 (95) 98414-4690 – WhatsApp
In-person service interrupted.
Service through WhatsApp on call: Mon to Fri – 8 am to 12 pm

DPU – Public Defender’s Office
PITRIG Pacaraima – Welcoming Operation
BR174, s / n. Pacaraima
Service interrupted.

State Hospital Délio de Oliveira Tupinambá – HDOT
Rua Caribe – s / nº – Vila Nova. Pacaraima
Tel: (95) 3592-1192 / 3592-1984
24h, urgent cases only.
Cases requiring PEP kit will be referred to UBS
Suspected cases of COVID 19 MUST call the following numbers for home care:
+55 (95) 99165-3381
+55 (95) 99161-4852
+55 (95) 99168-8875

Basic Health Unit – Suapi
Rua C, s / n. Pacaraima
Mon to Fri – 8 am to 12 pm, from 2 pm to 6 pm
Service changed.
Services performed during the pandemic:

  • Care for coronavirus cases
  • Urgencies and emergencies

Family Health Reference Unit Maria dos Anjos Pimentel Guerreiro (UBS Rua da Pedra)
Rua Ester de Oliveira Seabra, s / n. Pacaraima
+55 (95) 3592-1186
Mon to Fri – 8 am to 12 pm, from 1 pm to 5:30 pm
Service changed
Services performed during the pandemic:

  • Urgent cases and vaccination;
  • Prenatal care (on Thursdays) only first and last of the gestation period
  • Male condom delivery (3 per person)
  • If someone arrives with symptoms of COVID, they will be treated and dismissed
  • PEP Kit unavailable Saturday and Sunday, survivor must wait until Monday

Ministry of Citizenship
PITRIG Pacaraima – Welcoming Operation
BR174, s / n. Pacaraima
Altered operation, with on-demand service

Public ministry
Prosecutor’s Office specializing in domestic and family violence
Initial telephone assistance
+55 (95) 99125-0633

Civil police
BR174, s / n – next to the balance of the Sefaz Fiscal Post (State Finance Secretariat)
Normal operation

Federal Police – Pacaraima Police Station
Av. Brasil s / n – Pacaraima – BR174 / CEP 69345-000
Phone: (95) 3592-1163
Normal operation


Santa Catarina

FLORIANÓPOLIS

Centro de Referência da Assistência (CRAS)
In person service is suspended. The CRAS of Florianópolis has telephone and email service for the beneficiaries to make requests for assistance and delivery of food baskets.
Email: coordenaçã[email protected]
Phone: (48) 3222-0148

Delegacia de Estrangeiros e Imigração em Florianópolis
According to the general guidelines of the Federal Police, assistance is only occurring in cases of extreme and proven need. Such exceptional demands may be submitted by applicants remotely, by e-mail to: [email protected].
Phone: (48) 3281-6500

To the asylum seeker with an appointment: send an email to [email protected] informing your full name, request number (protocol) and the date of the appointment. When the activities return, an email will be sent informing the new date for attendance.


São Paulo

SÃO PAULO

CIC do Imigrante
Services are suspended until April 30.

Centro de Referência e Atendimento a Imigrantes (CRAI)
Reduced service, from 10 am to 4 pm, only by appointment using phone or WhatsApp.
For scheduling and basic guidelines use the following contacts:
– Email: [email protected]
– Telephone: (11) 2361-5069
– WhatsApp: (11) 98555-0218 or (11) 98555-0981

In case of emergencies that appear in person, numbers will be distributed, respecting the service capacity and priority groups.

Centro de Referência da Assistência (CRAS)
Services maintained (8am-6pm), however the placement of people without scheduling to update the CadÚnico and collective activities should be suspended.

To find the nearest CRAS to your home, call 156 or click here. To make an appointment click here.

Centro de Referência Especializado de Assistência Social (CREAS)
Services maintained (8h-18h), with collective activities suspended.
To find the nearest CREAS to your home, click here.

GUARULHOS

Posto Avançado de Atendimento Humanizado ao Migrante – Aeroporto Internacional de Guarulhos
Activities suspended until further notice, to contact us make use of following channels:
Phone: (11) 93243-5296 or (11) 97133-8055
Email: [email protected]

Delegacia do Aeroporto Internacional de São Paulo
Assistance on duty carried out by the Federal Police at Guarulhos International Airport.
Phone: (11) 2445-2212
Email: [email protected]

CAMPINAS

Serviço de Referência ao Imigrante, Refugiado e Apátrida – Prefeitura Municipal de Campinas
Assistance only in emergency cases with prior appointment through the contacts:
Email: [email protected]
WhatsApp: (19) 98877-0316