{"id":87,"date":"2017-03-09T11:45:19","date_gmt":"2017-03-09T11:45:19","guid":{"rendered":"http:\/\/help.unhcr.org\/australia\/?page_id=87"},"modified":"2025-06-13T04:58:58","modified_gmt":"2025-06-13T04:58:58","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/australia\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"474\" src=\"https:\/\/help.unhcr.org\/australia\/wp-content\/uploads\/sites\/3\/2023\/01\/contact-us-4-1024x474-1.png\" alt=\"\" class=\"wp-image-1097\" srcset=\"https:\/\/help.unhcr.org\/australia\/wp-content\/uploads\/sites\/3\/2023\/01\/contact-us-4-1024x474-1.png 1024w, https:\/\/help.unhcr.org\/australia\/wp-content\/uploads\/sites\/3\/2023\/01\/contact-us-4-1024x474-1-300x139.png 300w, https:\/\/help.unhcr.org\/australia\/wp-content\/uploads\/sites\/3\/2023\/01\/contact-us-4-1024x474-1-768x356.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How do I contact UNHCR in Australia for help?<\/h2>\n\n\n\n<p><strong>If you still need help and you have not found the information you need on this website, please fill out this contact form with as much detail as possible.<\/strong><\/p>\n\n\n\n<p>If there is an answer to your query on the UNHCR Help Australia website, UNHCR may refer you to that section.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I am not in Australia. How do I contact UNHCR for help?<\/h2>\n\n\n\n<p>If you are not in Australia or if your query is not about procedures and services in Australia, we will not be able to respond to your query. <\/p>\n\n\n\n<p><a href=\"https:\/\/help.unhcr.org\/\">Please visit the HELP website or UNHCR website of the country you are currently living in.<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What will happen to my personal information?<\/h2>\n\n\n\n<p>Your personal information is confidential and will not be shared with any third parties without your prior consent, except for UNHCR\u2019s partner NGOs who can provide protection or assistance, if there is a need.<\/p>\n\n\n\n<p>UNHCR will not share your personal data with the authorities of your country of origin. <a href=\"http:\/\/www.unhcr.org\/pages\/4a1f96216.html\">Read more about UNHCR\u2019s privacy policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact form<\/h2>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f89-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"89\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/australia\/wp-json\/wp\/v2\/pages\/87#wpcf7-f89-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"89\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f89-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-name\">Name (optional) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-last-name\">Last Name (optional) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-last-name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-last-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-city\">City\/Province (optional) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-city\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-city\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-telephone\">Telephone\/Cellular phone (optional) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-telephone\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-telephone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 col-sm-12\">\n\t\t<p><label for=\"contact-email\">Your email (required) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"contact-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"contact-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 col-sm-12\">\n\t\t<p><label for=\"contact-question\">Question\/Comment<\/label> (optional)\n\t\t<\/p>\n\t\t<div id=\"messagetext\">\n\t\t\t<div id=\"messagetextcontent\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact-question\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"contact-question\" aria-invalid=\"false\" name=\"contact-question\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 col-sm-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact-opt-in\"><span class=\"wpcf7-form-control wpcf7-checkbox\" id=\"contact-opt-in\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"contact-opt-in[]\" value=\"yes\" \/><span class=\"wpcf7-list-item-label\">yes<\/span><\/span><\/span><\/span><label for=\"contact-opt-in\">I\u2019d like to receive informational e-mails<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\" style=\"width: 95%; margin-bottom: 1em\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner hp-btn hp-btn-ok\" id=\"submit\" type=\"submit\" value=\"Submit Form\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Emergency Contact<\/h2>\n\n\n\n<p>If you are in an emergency situation in our region, you can contact our emergency protection line at:<\/p>\n\n\n\n<p>+&nbsp;<strong>61 408 619 052<\/strong><\/p>\n\n\n\n<p><em>Please note this number is for emergency protection concerns only. For all non-emergency inquiries, kindly email our office on:&nbsp;<strong><a href=\"mailto:aulca@unhcr.org\">aulca@unhcr.org<\/a><\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do I contact UNHCR in Australia for help? If you still need help and you have not found the information you need on this website, please fill out this contact form with as much detail as possible. If there is an answer to your query on the UNHCR Help Australia website, UNHCR may refer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-87","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/australia\/wp-json\/wp\/v2\/pages\/87","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/australia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/australia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/australia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/australia\/wp-json\/wp\/v2\/comments?post=87"}],"version-history":[{"count":10,"href":"https:\/\/help.unhcr.org\/australia\/wp-json\/wp\/v2\/pages\/87\/revisions"}],"predecessor-version":[{"id":2219,"href":"https:\/\/help.unhcr.org\/australia\/wp-json\/wp\/v2\/pages\/87\/revisions\/2219"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/australia\/wp-json\/wp\/v2\/media?parent=87"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}