{"id":112,"date":"2019-12-26T09:53:40","date_gmt":"2019-12-26T09:53:40","guid":{"rendered":"http:\/\/help.unhcr.org\/algeria\/?page_id=112"},"modified":"2026-06-12T09:56:37","modified_gmt":"2026-06-12T09:56:37","slug":"complaints","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/algeria\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<p>UNHCR is committed to providing a safe, respectful, and inclusive environment. If you have concerns about the behaviour of UNHCR staff or staff working for UNHCR partners, you can report them confidentially.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What can I report?<\/h3>\n\n\n\n<p>You can report:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sexual exploitation or abuse<\/li>\n\n\n\n<li>Fraud or corruption<\/li>\n\n\n\n<li>Theft or misuse of funds or equipment<\/li>\n\n\n\n<li>Harassment, including sexual harassment<\/li>\n\n\n\n<li>Threats, violence, or retaliation<\/li>\n\n\n\n<li>Violations of local laws or the UNHCR Code of Conduct<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-help-unhcr-alert alert alert-info\" id=\"alert-c93b9fcc-c77c-4745-91ff-1f23f6b088a2\"><div class=\"alert__content alert__content d-flex align-items-center gap-8\"><div class=\"alert__icon_inf d-flex\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.3995C6.30281 14.3995 4.67467 13.7253 3.4747 12.5254C2.27474 11.3254 1.60052 9.69728 1.60052 8.00006C1.60052 6.30283 2.27474 4.67472 3.4747 3.47476C4.67467 2.2748 6.30277 1.60058 8 1.60058C9.69723 1.60058 11.3253 2.2748 12.5253 3.47476C13.7253 4.67472 14.3995 6.30283 14.3995 8.00006C14.3995 9.69728 13.7253 11.3254 12.5253 12.5254C11.3253 13.7253 9.69723 14.3995 8 14.3995Z\" fill=\"white\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 8C0 5.87828 0.842968 3.84362 2.34367 2.34367C3.84372 0.842968 5.87828 0 8 0C10.1217 0 12.1564 0.842968 13.6563 2.34367C15.157 3.84372 16 5.87828 16 8C16 10.1217 15.157 12.1564 13.6563 13.6563C12.1563 15.157 10.1217 16 8 16C5.87828 16 3.84362 15.157 2.34367 13.6563C0.842968 12.1563 0 10.1217 0 8ZM3.52148 12.4785C4.70904 13.6661 6.32036 14.3333 8 14.3333C9.67968 14.3333 11.291 13.6661 12.4785 12.4785C13.6661 11.291 14.3333 9.67968 14.3333 8C14.3333 6.32032 13.6661 4.70904 12.4785 3.52148C11.291 2.33392 9.67968 1.66667 8 1.66667C6.32032 1.66667 4.70904 2.33392 3.52148 3.52148C2.33392 4.70904 1.66667 6.32032 1.66667 8C1.66667 9.67968 2.33392 11.291 3.52148 12.4785Z\" fill=\"black\"><\/path><path d=\"M9.1807 6.54102L6.88969 6.82812L6.80766 7.20898L7.25883 7.29102C7.5518 7.36133 7.61039 7.4668 7.54594 7.75977L6.80766 11.2285C6.6143 12.125 6.91312 12.5469 7.61625 12.5469C8.16117 12.5469 8.79398 12.2949 9.08109 11.9492L9.16898 11.5332C8.96977 11.709 8.6768 11.7793 8.48344 11.7793C8.20805 11.7793 8.10844 11.5859 8.17875 11.2461L9.1807 6.54102Z\" fill=\"black\"><\/path><path d=\"M9.25 4.45312C9.25 5.00541 8.80228 5.45312 8.25 5.45312C7.69772 5.45312 7.25 5.00541 7.25 4.45312C7.25 3.90084 7.69772 3.45312 8.25 3.45312C8.80228 3.45312 9.25 3.90084 9.25 4.45312Z\" fill=\"black\"><\/path><\/svg><\/div><div class=\"alert__text\"><p class=\"alert__description\"><strong>UNHCR has zero tolerance for sexual exploitation and abuse.<\/strong><\/p><\/div><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">How can I report misconduct?<\/h3>\n\n\n\n<div id=\"contact-card-78ca19b4-9226-4a17-b1d4-735a0b5ca04c\" class=\"wp-block-help-unhcr-contact-card contact-card -card\"><div class=\"contact-card__container\"><div class=\"contact-card__head px-16 py-12 text-left\"><h4 class=\"contact-card__head-title mb-0\">In Algiers<\/h4><\/div><div class=\"contact-card__body\">\n<div class=\"wp-block-help-unhcr-contact-card-inner contact-card-inner contact-card-inner__item py-12 px-16 contact-card-inner__item--1 d-flex gap-8 align-items-start has-bottom-border\" id=\"qa-3901ffda-f4d2-4731-9ec6-1209e81a42e2\"><div class=\"contact-card__icon\"><i class=\"contact-card-icon bi bi-envelope email\"><\/i><\/div><div class=\"contact-card__information\">\n<p>Confidential email: <a href=\"mailto:algalprt@unhcr.org\"><strong>algalprt@unhcr.org<\/strong><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-contact-card-inner contact-card-inner contact-card-inner__item py-12 px-16 contact-card-inner__item--2 d-flex gap-8 align-items-start has-bottom-border\" id=\"qa-a6832006-d158-4977-aaf8-c4066885c40b\"><div class=\"contact-card__icon\"><i class=\"contact-card-icon bi bi-pencil-square\"><\/i><\/div><div class=\"contact-card__information\">\n<p>You can also use the complaint boxes available at the UNHCR office.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-contact-card-inner contact-card-inner contact-card-inner__item py-12 px-16 contact-card-inner__item--3 d-flex gap-8 align-items-start has-bottom-border\" id=\"qa-79c8dafa-668f-4186-97a7-085d6f876aea\"><div class=\"contact-card__icon\"><i class=\"contact-card-icon bi bi-info-circle\"><\/i><\/div><div class=\"contact-card__information\">\n<p>Please mark your message CONFIDENTIAL.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"contact-card-78ca19b4-9226-4a17-b1d4-735a0b5ca04c\" class=\"wp-block-help-unhcr-contact-card contact-card -card\"><div class=\"contact-card__container\"><div class=\"contact-card__head px-16 py-12 text-left\"><h4 class=\"contact-card__head-title mb-0\">In Tindouf<\/h4><\/div><div class=\"contact-card__body\">\n<div class=\"wp-block-help-unhcr-contact-card-inner contact-card-inner contact-card-inner__item py-12 px-16 contact-card-inner__item--1 d-flex gap-8 align-items-start has-bottom-border\" id=\"qa-3901ffda-f4d2-4731-9ec6-1209e81a42e2\"><div class=\"contact-card__icon\"><i class=\"contact-card-icon bi bi-envelope email\"><\/i><\/div><div class=\"contact-card__information\">\n<p>Confidential email: <a href=\"mailto:algtiwecare@unhcr.org\"><strong>algtiwecare@unhcr.org<\/strong><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-contact-card-inner contact-card-inner contact-card-inner__item py-12 px-16 contact-card-inner__item--2 d-flex gap-8 align-items-start has-bottom-border\" id=\"qa-a6832006-d158-4977-aaf8-c4066885c40b\"><div class=\"contact-card__icon\"><i class=\"contact-card-icon bi bi-chat-text\"><\/i><\/div><div class=\"contact-card__information\">\n<p>Feedback SMS: <strong>(+213) 0661 97 17 36<\/strong> (SMS only)<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-contact-card-inner contact-card-inner contact-card-inner__item py-12 px-16 contact-card-inner__item--3 d-flex gap-8 align-items-start has-bottom-border\" id=\"qa-79c8dafa-668f-4186-97a7-085d6f876aea\"><div class=\"contact-card__icon\"><i class=\"contact-card-icon bi bi-info-circle\"><\/i><\/div><div class=\"contact-card__information\">\n<p>You can also contact UNHCR field offices in Weather Haven Base in Rabouni.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div id=\"contact-card-78ca19b4-9226-4a17-b1d4-735a0b5ca04c\" class=\"wp-block-help-unhcr-contact-card contact-card -card\"><div class=\"contact-card__container\"><div class=\"contact-card__head px-16 py-12 text-left\"><h4 class=\"contact-card__head-title mb-0\">Contact UNHCR Headquarters<\/h4><\/div><div class=\"contact-card__body\">\n<div class=\"wp-block-help-unhcr-contact-card-inner contact-card-inner contact-card-inner__item py-12 px-16 contact-card-inner__item--1 d-flex gap-8 align-items-start has-bottom-border\" id=\"qa-3901ffda-f4d2-4731-9ec6-1209e81a42e2\"><div class=\"contact-card__icon\"><i class=\"contact-card-icon bi bi-pencil-square\"><\/i><\/div><div class=\"contact-card__information\">\n<p><a href=\"https:\/\/www.unhcr.org\/about-unhcr\/governance-and-oversight\/inspector-generals-office-igo\/reporting-misconduct\/igo-online\" data-type=\"link\" data-id=\"https:\/\/www.unhcr.org\/about-unhcr\/governance-and-oversight\/inspector-generals-office-igo\/reporting-misconduct\/igo-online\">Online Complaint Form<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-alert alert alert-info\" id=\"alert-b3182e5f-71e4-47a6-847e-4c7a9aeb8627\"><div class=\"alert__content alert__content d-flex align-items-center gap-8\"><div class=\"alert__icon_inf d-flex\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.3995C6.30281 14.3995 4.67467 13.7253 3.4747 12.5254C2.27474 11.3254 1.60052 9.69728 1.60052 8.00006C1.60052 6.30283 2.27474 4.67472 3.4747 3.47476C4.67467 2.2748 6.30277 1.60058 8 1.60058C9.69723 1.60058 11.3253 2.2748 12.5253 3.47476C13.7253 4.67472 14.3995 6.30283 14.3995 8.00006C14.3995 9.69728 13.7253 11.3254 12.5253 12.5254C11.3253 13.7253 9.69723 14.3995 8 14.3995Z\" fill=\"white\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 8C0 5.87828 0.842968 3.84362 2.34367 2.34367C3.84372 0.842968 5.87828 0 8 0C10.1217 0 12.1564 0.842968 13.6563 2.34367C15.157 3.84372 16 5.87828 16 8C16 10.1217 15.157 12.1564 13.6563 13.6563C12.1563 15.157 10.1217 16 8 16C5.87828 16 3.84362 15.157 2.34367 13.6563C0.842968 12.1563 0 10.1217 0 8ZM3.52148 12.4785C4.70904 13.6661 6.32036 14.3333 8 14.3333C9.67968 14.3333 11.291 13.6661 12.4785 12.4785C13.6661 11.291 14.3333 9.67968 14.3333 8C14.3333 6.32032 13.6661 4.70904 12.4785 3.52148C11.291 2.33392 9.67968 1.66667 8 1.66667C6.32032 1.66667 4.70904 2.33392 3.52148 3.52148C2.33392 4.70904 1.66667 6.32032 1.66667 8C1.66667 9.67968 2.33392 11.291 3.52148 12.4785Z\" fill=\"black\"><\/path><path d=\"M9.1807 6.54102L6.88969 6.82812L6.80766 7.20898L7.25883 7.29102C7.5518 7.36133 7.61039 7.4668 7.54594 7.75977L6.80766 11.2285C6.6143 12.125 6.91312 12.5469 7.61625 12.5469C8.16117 12.5469 8.79398 12.2949 9.08109 11.9492L9.16898 11.5332C8.96977 11.709 8.6768 11.7793 8.48344 11.7793C8.20805 11.7793 8.10844 11.5859 8.17875 11.2461L9.1807 6.54102Z\" fill=\"black\"><\/path><path d=\"M9.25 4.45312C9.25 5.00541 8.80228 5.45312 8.25 5.45312C7.69772 5.45312 7.25 5.00541 7.25 4.45312C7.25 3.90084 7.69772 3.45312 8.25 3.45312C8.80228 3.45312 9.25 3.90084 9.25 4.45312Z\" fill=\"black\"><\/path><\/svg><\/div><div class=\"alert__text\"><p class=\"alert__description\">All complaints are treated confidentially.<\/p><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>UNHCR is committed to providing a safe, respectful, and inclusive environment. If you have concerns about the behaviour of UNHCR staff or staff working for UNHCR partners, you can report them confidentially. What can I report? You can report: How can I report misconduct?<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topics":[18],"audiences":[],"class_list":["post-112","page","type-page","status-publish","hentry","topics-complaints-feedback"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/pages\/112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/comments?post=112"}],"version-history":[{"count":19,"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/pages\/112\/revisions"}],"predecessor-version":[{"id":2893,"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/pages\/112\/revisions\/2893"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/media?parent=112"}],"wp:term":[{"taxonomy":"topics","embeddable":true,"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/topics?post=112"},{"taxonomy":"audiences","embeddable":true,"href":"https:\/\/help.unhcr.org\/algeria\/wp-json\/wp\/v2\/audiences?post=112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}