Reception days

For Algiers:

Due to Covid-19 situation, UNHCR only receives upon appointment.

The weekly reception by the Protection unit is suspended as a Covid-19 preventive measure. However, if you want to talk to a protection staff, the Community Based Protection unit is available by phone every Sunday and Tuesday, h. 9:00-13:00 – 14:00-17:00 at the number (+213) 0657 782733.

For information on registration, renewal of UNHCR documents and every other information on the asylum procedure, please contact us at the number +213 (0) 23 05 28 53, from Sunday to Thursday, h. 09:00-12:30-14:00-16.30.

You can also contact UNHCR by email at [email protected].

Do not hesitate to contact us for any information!

UNHCR Office in Algiers ensures the reception of registered refugees and asylum seekers, provides information, advice and referrals related to internal services and procedures and on other services provided by UNHCR partners. This does not concern people who have registration appointments or refugee status determination interviews.

Reception days and times: (SUSPENDED)

  • Every Tuesday from 8:30 to 15:00
  • The other days only with an appointment

Who has access to this service?

This service is accessible to all refugees and asylum seekers registered with UNHCR in Algiers. All refugees and asylum seekers have free access without any discrimination based on sex, nationality, religion, etc. They are treated equally with particular attention to vulnerable persons.

How can I be received on Tuesday?

You must arrive at UNHCR office on Tuesday between 8:30 and 10:00 with your UNHCR document. If you arrive after 10:00, you might be received only if urgent. A maximum of 30 persons can be received every Tuesday.

Can I be received on another day?

You can be received on other days only if you have an appointment provided by UNHCR.

How can I contact UNHCR for information and orientation?

You can contact us directly (on Tuesday), by telephone or by email.

For Tindouf:

Refugees in the Sahrawi camps near Tindouf can contact UNHCR Sub-Office by approaching the field offices in the camps, at Weather Haven Base in Rabouni, or alternatively via the below email address or phone line:

  • Confidential email address: [email protected]
  • Feedback SMS/Text number: (+213) 0661971736 (SMS only/no call-in)

Related information

>>> UNHCR in Algeria
>>> Contact us