About UNHCR in Turkey

Important update: United Nations High Commissioner for Refugees (UNHCR) will end registration process in Turkey on 10 September 2018. Visit our information page on registration for more information.

Getting in touch with the UNHCR office in Turkey

UNHCR Turkey’s main office is based in Ankara.
The address is: Tiflis Cad. 552. Sok. No:3 Sancak Mah. 06550 Ankara

To get in touch with UNHCR for individual support and assistance, please contact the UNHCR-ASAM Counselling Line for refugees and asylum-seekers in Turkey.

The UNHCR-ASAM Counselling Line can be reached on 444 48 68. It is available from 9.00 to 17.00 on Mondays to Thursdays, and from 9.00 to 16.00 on Fridays. You’ll be able to receive counselling in Arabic, Persian, Turkish or English.

Alternatively, you can reach the Counselling Line via email (unhcr-asam.line@sgdd-asam.org) and fax (0 312 491 55 82).

PLEASE NOTE: The information on this website is general in nature and may not be applicable in particular circumstances. We advise you to contact UNHCR or UNHCR partners for further advice and/or assistance regarding specific issues or needs you may have.

What is UNHCR’s role in Turkey?

The Government of Turkey leads the response to protect and assist refugees and asylum-seekers in Turkey. The United Nations High Commissioner for Refugees (UNHCR) provides direct operational support, capacity building and technical advice to the Turkish authorities. As the refugee agency, UNHCR also coordinates the efforts of UN agencies and partners to support Turkey’s refugee response and to avoid gaps in assistance.

UNHCR Turkey is funded through the generous contribution of the following donors:

European Union | United States | Germany | Japan | Canada | France | Finland | Sweden | Netherlands | Norway | Denmark | Australia | Switzerland

You can find out more about UNHCR in Turkey by visiting its main website:


Related information

Key information for non-Syrians
Key information for Syrians
How to seek help
How to complain about fraud